GP practices are experiencing significant strain with increasing demand.  Ensuring that our patients are seen by the appropriate clinician in the right place and the right time means that patient care and experience is improved, and it reduces pressure on GP practices, allowing GPs to spend their time where it is needed the most.  The idea behind a Total Triage is also to avoid the “8am rush” that has become a problem for many.  This approach is supported by NHS England who have advised that GP surgeries consider this approach.

As with our current provision Anima will be open from 0800 to 1830 Monday to Friday.  For the initial 2 week trial we will be working with a controlled capacity and when at capacity the system will auto default to our current system.  Once fully launched Anima will be open for any Admin queries 24/7.

Anima will not be available on bank holidays and when the surgery is closed for clinical concerns.  Once we are fully operational it will be open 24/7 for non clinical requests.  Please remember that GP surgeries are not an emergency service and not open 24/7.

As Anima has the capability to ask questions as you as using it regards your medical query it removes the need for our reception team to contact you with further questions and gets you to the triage doctor and next steps quicker.

If, when submitting a medical concern, you are advised by Anima that you should seek medical help via 111 or 999, please follow this advice.  All the protocols are the exact same as our Reception protocols and this is what our Receptionists would be advising you. 

We are not an emergency service and your health issue may be better treated by emergency health professionals.

We are notified by Anima when patients amend red-flagged answers in order to submit to the practice.

Our Reception team are still here and happy to help.

Anima is approved by NHS Digital to be used by GP practices and the other systems involved in your care.  The NHS has a lengthy assurance process to ensure we meet the highest standards of safety and security.  Your data is safe and shared only with us for the purposes of your direct care.  Your data is stored and sent securely using industry best practices.  Only data that is necessary to provide you with care is collected.